PETER HAHN satisfaction guarantee
If you are not satisfied with an item you've ordered from us, you can return it to us anytime with proof of purchase. We will quickly send a replacement or will refund the purchase price in full.
If you don't like an item or if it does not fit, you can return it without giving any reasons. You should
return the package along with the enclosed return form to us:
PETER HAHN Limited
You may cancel any contract for goods at any time and without giving any reason up to the expiry of 14 days
from the day on which you or a third party nominated by you who is not the delivery carrier have/has taken
possession of the goods (or in the case of a contract for multiple items which are delivered separately,
possession of the last item), (the "Cancellation Period"). To exercise your right to cancel, you must
inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, a fax
or an email) sent to the details in Section 2 "Information About Us and How to Contact Us". You can also
submit the model cancellation form found on our website www.peterhahn.co.uk. If you use this option, we
will communicate to you an acknowledgement of receipt of such cancellation on a durable medium
(e.g. an email) without delay. It would be helpful to provide your order number to allow us to deal with
your request quickly. To meet the cancellation deadline, it is sufficient for you to send your cancellation
communication before the Cancellation Period has expired.
If you cancel a contract, we will reimburse to you all payments received from you, including delivery
If the goods have not yet been delivered on the date on which we receive your request to cancel, your refund will be made within 14 days of the date on which we receive your request. If the goods have already been delivered we will refund you within 14 days of you returning the goods to us, or (if earlier) within 14 days after the day you provide evidence that you have returned the goods. We will make the refund using the same means of payment as you used for your order, unless you have agreed otherwise. You will not incur any fees as a result of the refund.