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Data protection

It is of particular concern to us that all visitors to our website feel comfortable and secure. This is why we attach the utmost importance to the protection of your personal data. The following sections contain a detailed explanation of how we handle your data.

GENERAL INFORMATION AND RESPONSIBLE BODY

Registered address:

Peter Hahn Limited

Ground Floor,
North Quay House,
Sutton Harbour,
Plymouth,
Devon PL4 0RA1

Tel. 0800 054 2120 (Freephone number)
e-mail: service@peterhahn.co.uk

(“Peter Hahn” or “we”), as the operator of the website https://www.peterhahn.co.uk/(“website”), is the body responsible for the collection, processing and use of personal data of users of the website (“you”) within the meaning of the Data Protection Act 1998 (DPA) Should you have any questions or requests relating to the protection of your data, please contact our Data Protection Officer, Anne-Kathrin Brendle-Weith, service@peterhahn.de.

VISITING THIS WEBSITE

You may visit our website without giving any personal details. We simply collect access data in so-called server log files, such as the name of the requested file, IP address, date and time of retrieval, amount of data transferred and the requesting provider. This data is analysed solely in order to ensure the smooth operation of the site and to improve our services; it is subsequently discarded. It does not allow us to infer anything about you.

USE OF COOKIES

We use so-called “cookies” on various pages in order to make our website more attractive to visitors and to enable the use of certain functions. Cookies are small text files that are stored on your terminal device and which store specific settings and details about your browser to share with our system.

What data is stored by cookies?

Cookies

  • save certain page settings on your device (e.g. language) to prevent you having to re-enter this information every time you visit the site
  • save on your device data entered by you (for example, items in your shopping basket), so that this information does not get lost when you visit a different page
  • anonymously measure how the website is being used (e.g. how often individual pages and products are retrieved and viewed) to allow us to adapt our services even better to the needs of our customers.

Cookies do not contain any personal data and cannot, therefore, be directly linked to any user. Please note that certain cookies are placed as soon as you enter our website.

How to change cookie settings

Please note that certain cookies are placed as soon as you open our website. Cookies are only accepted by your web browser and stored on your computer if you have allowed this or if your browser has been set up to allow this.

We recommend that you allow the use of cookies on your browser to enable you to use our website as easily and as individually as possible. You can also use our website without cookies at any time, including to order online. However, this may restrict the functionality of the website.

Every browser is different in the way it manages cookie settings. The Help menu of every browser contains information on how to change your cookie settings. You can find this information for the relevant browser via the following links:
Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/PH21411?locale=de_DE&viewlocale=en_US
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™: https://support.mozilla.org/t5/Cookies-and-cache/Enable-and-disable-cookies-that-websites-use-to-track-your/ta-p/2784
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Which cookies are placed on this website?

More detailed information on the individual cookies we use is provided below.

1. Essential cookies

These cookies are necessary to allow our website to operate. Examples include cookies which allow you to log into the client area or to place items in the shopping basket.

2. Analytical and performance cookies

These cookies allow us to collect anonymised data on the usage behaviour of our visitors. These are then evaluated by us to improve the functionality of the website, for example, or to provide you with interesting offers.

3. Functional cookies

These cookies are used for certain types of functionality on our website, e.g. to suggest better navigation flows on our website and to provide you with personalised and relevant information (e.g. “interest-based ads”).

4. Targeting cookies

These cookies track your visit to our website, the pages that you visited and the links that you clicked on. We will use this information to tailor our website and the advertising that you receive, to suit your interests.

5. Third-party cookies

These cookies from some of our advertising partners help to make our internet services and our website more interesting for you. This means that cookies from our partner companies will also be stored on your hard drive when you visit our website. These are temporary cookies that are automatically deleted after a specified time. Cookies from partner companies are usually deleted after a few days or up to 24 months; in some cases they may remain undeleted for several years. Cookies placed by our partner companies do not contain any personal data. Only pseudonymous data is collected via a user ID. At no stage is this pseudonymous data combined with your personal data.

Some of the cookies used by us are deleted at the end of every browser session (i.e. when you close your browser). These are known as session cookies. Other cookies remain on your device and enable us to recognise your browser when you next visit (persistent cookies).

A detailed list of all cookies placed on this website can be found here.

You can also block cookies from individual providers by clicking on the relevant individual links below left. The act of blocking a cookie is itself documented by means of a cookie and applies until such times as you delete the cookie.

Blocking cookies are specific to the named domain, the browser being used and the user effecting the block on the computer. If you access our website via multiple devices and browsers, you must therefore block data capture on each device and each browser separately.

USE OF ANALYSIS TOOLS

Econda

In order to optimise and structure this website in line with demand, solutions and technologies provided by econda GmbH are used to collect anonymised data and to compile usage profiles from that data, using pseudonyms. Cookies may be used for this purpose in order to allow internet browsers to be recognised. Usage profiles are not combined with data relating to the pseudonym holder without the visitor’s express consent. In particular, IP addresses are made unreadable as soon as access is gained. Visitors to this website may block all future data collection and storage at any time by clicking here.

Google Analytics

This website uses Google Analytics, a web analysis service of Google, Inc. ("Google"). Google Analytics uses cookies that allow analysis of your use of the website. Information regarding the use of this website, generated via the cookie, is usually transmitted to a Google server in the USA and is stored there.

As IP anonymisation is activated on this website, your IP address will be truncated by Google prior to transmission within member states of the European Union or other Treaty signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports about website activity and to provide additional services associated with use of the website and the internet to the website operator. Google will not combine the IP address obtained from your browser during the course of Google Analytics activities, with other data.

You can block the storing of all cookies by setting your browser software to do so; we would point out, however, that this may prevent certain functions of this website from being used to their fullest possible extent. You can also prevent Google from capturing data generated by the cookie, relating to your use of the website (incl. your IP address), and from processing such data, by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

If you visit our site on a mobile device (such as a smartphone or tablet), you’ll need to instead click this link to prevent Google Analytics tracking on this website in future. This is also an alternative option to the above browser add-on. When you click the link, an opt-out cookie, valid only for the browser and domain in question, is placed on your browser. If you delete the cookies in this browser, the opt-out cookie will also be deleted, and you’ll have to click the link again.

More information on terms of use and on data protection can be found in the Google Analytic Terms or here.

Visual Website Optimizer

The website uses Visual Website Optimizer, a service of Wingify (14th Floor, KLJ Tower North, Netaji Subhash Place, Pitam Pura, Delhi 110034, India (“Visual Website Optimizer”). This is used for A/B and multivariate testing. Visual Website Optimizer places cookies to recognised recurring visitors to the website and to analyse the usage of the website. The information created by means of the cookie concerning your usage of this website will normally be transferred to one of Visual Website Optimizer’s servers and will be saved there. You can block the storing of all cookies by setting your browser software to do so; we would point out, however, that this may prevent certain functions of this website from being used to their fullest possible extent.

You may deactivate Visual Website Optimizer-Tracking at any time by following the instructions at https://vwo.com/opt-out/.

COOKIES FOR ADVERTISING PURPOSES

AdClear Campaign Tracking

We use the services of AdClear GmbH ("AdClear") to collect statistical data for campaign tracking and thus optimise the services we provide to our clients. This data is collected by means of a cookie in pseudonymous form. No personal data is sent to AdClear. AdClear GmbH is certified by TÜV Saarland with regard to data protection in the field of campaign tracking systems.

You can exclude yourself from AdClear’s campaign tracking here:

You have opted out of AdClear campaign tracking.
Allow AdClear campaign tracking.

Google double click cookie

Within the framework of the use of Google Analytics (see above) this website also uses the so-called “double-click cookie”, which allows your browser to be recognised when you visit other websites. Within the framework of this Privacy Statement on Google Analytics, the statements made above also apply in respect of the transmission to Google of information generated via the cookie.

Google will use this information to compile reports about website activity and to provide other services related to the use of the website. Google may also pass this information on to third parties where this is required by law or where third parties process this data on behalf of Google.

You can deactivate Google’s use of cookies via the opt out link. Alternatively, you can deactivate the use of cookies by third parties via the following link: Opt out page of the Network Advertising Initiative. More information on data protection at Google can be found here.

Facebook retargeting / remarketing

We use Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA) to market this website on the Facebook platform.

When you visit our website a cookie is placed by Facebook which, by means of a pseudonymous cookie ID and by reference to the pages you have visited, facilitates the generation of an interest-based advertisement on Facebook. No personal data is collected.

Alternatively, you can apply settings to your browser that will result in you being informed about the placement of cookies, allowing you to decide on an individual basis whether or not to accept them, or to exclude the acceptance of cookies in certain cases or in total; an explanation of how to do this can be found in the section "How to change cookie settings". If you choose not to accept cookies, this may restrict the functionality of our website.

Other advertising and retargeting services

In addition to the above-named services, Peter Hahn uses other advertising or retargeting technologies which employ a cookie to carry out pseudonymous analysis of user behaviour in order to permit advertisements to be displayed that are appropriate to the user’s interests. A list of all cookies used on this website can be found here.

You can block all future analyses at any time. The following services provide their own opt-out link for this purpose. Click on the relevant link to open it:

Criteo
Sociomantic
Affilinet
TradeDoubler
Performance Media (ADITION)

Alternatively, you can deactivate the use of cookies by third parties via the following link: Opt out page of the Network Advertising Initiative.

You can also block the storage of certain or of all cookies by setting your browser software to do so. An explanation of how to do this can be found in the section "How to change cookie settings". We would point out, however, that this may prevent you from using certain functions of this website to their fullest possible extent.

Google Remarketing

This website uses the remarketing feature of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, "Google"). The purpose of this function is to present website-related advertising within the Google advertising network. The technology enables us to automatically create targeted advertising after your visit to our website. The ads are based on the products and services that you clicked on during your last visit to our website. For this purpose, a so-called "cookie" is stored in your browser when you visit our website, which makes it possible to recognize a visitor when he or she goes to websites within Google's advertising network. Cookies are small text files that are stored in your browser when you visit our website. Google usually stores information such as your web request, the IP address, browser type, browser language, date and time of your request. This information is used to assign the web browser to a specific computer. On the Google Advertising Network pages, visitors can then be presented with advertising that relates to content that the visitor has previously viewed on websites using Google's remarketing feature.

If you have agreed to https://www.google.com/settings/u/0/ads/authenticated to using Google to link your browsing history to your Google Account and use information from your Google Ads Personalization account, Google enables cross-device remarketing. Google will collect your Google ID and exploit it for the purpose of cross-device detection.

According to Google, they don't collect any personal data during this process. However, if you do not want to use the Google remarketing feature, you can disable it via the appropriate settings at http://www.google.com/settings/ads.

Alternatively, you can disable the use of cookies for interest-related advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

You can also prevent cookies from being saved by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to fully utilise all the functions of this website.

For more information about how Google uses cookies, please check Google's privacy policy.

USE OF SOCIAL MEDIA PLUG-INS

So-called “social plug-ins” from the Facebook and Google+ social networks (“plug-ins”) are used in several places on our website. These services are provided by Facebook Inc. and Google Inc. (“providers”).

Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). An overview of Facebook plug-ins and their profiles can be found here: https://developers.facebook.com/docs/plugins.

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). An overview of Google plug-ins and their profiles can be found here: https://developers.google.com/+/plugins.

When you open a page on our website that contains one of these plug-ins, your browser will establish a direct connection to the providers’ servers.

The plug-in content is transmitted directly onto your browser by the providers and is integrated into the page. This integration informs the providers that your browser has accessed the relevant page of our website even if you do not possess an account with the provider concerned or are not logged in to their website at that time. This information (including your IP address) is transmitted directly by your browser to a server belonging to the provider concerned in the USA and is stored there.

If you are logged in to the provider’s website, the provider can directly associate your visit to our website with your account. If you interact with the plug-ins, for example by clicking the "like" button or by leaving a comment, this information is also directly transmitted to a server belonging to the provider concerned and is stored there. The information is also published on your account and is visible to your friends and followers.

Please refer to the providers’ Privacy Statements for details as to the purpose and extent of their data collection, how the providers process and use the data, your rights in this regard, and the settings options available to you for the protection of your privacy.

Facebook data protection information

Google data protection information

If you do not wish Google or Facebook to directly associate data collected via our website with your profile on their servers, you need to log out of the service concerned before the plug-ins are activated.

You can also use add-ons in your browser to prevent individual plug-ins from loading at any time.

INTEGRATION OF YOUTUBE VIDEOS

YouTube content is integrated into our website. YouTube is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

Advanced privacy settings are activated in the case of YouTube videos integrated into our website. This means that no information on website visitors is collected or stored by YouTube unless the visitors play the video.

If you wish also to prevent tracking cookies from being placed when you play a video you can block the storage of cookies by setting your browser software to do so – as described above; we would point out, however, that this may prevent you from using certain functions of this website to their fullest possible extent.

Please click on the following link for details as to the purpose and extent of data collection, how the providers process and use the data, your rights in this regard, and the settings options available to you for the protection of your privacy: Youtube data protection information.

NEWSLETTER AND PROMOTIONS

Newsletter

If you sign up for our newsletter, we use the data communicated by you with your explicit consent, to send our newsletter to you. The newsletter contains articles providing up-to-date information as well as offers from Peter Hahn Ltd.

When you sign up for our newsletter we store your IP address and the date of registration. This is so that we have evidence of your registration in case a third party abuses your email address in order to register to receive the newsletter without your knowledge or consent.

Should you decide at a later date that you no longer wish to receive the newsletter from us, you may decline it at any time without giving rise to any costs for doing so other than the costs of transmission at the basic rate. It is sufficient simply to advise us using one of the contact options indicated above. There is, of course, a cancellation link in every newsletter.

Use of data for sending rating requests

If you have expressly given your consent during or after placing the order, by ticking the appropriate checkbox or clicking the appropriate button, we will forward your email address to send reminders to rate your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany, (www.trustedshops.co.uk). Trusted Shops will then send you email reminders to rate your purchase. This consent can be withdrawn at any time by sending a message to the contact above, or directly to Trusted Shops.

Use of data for postal advertising and your right of refusal

Furthermore we reserve the right to store your first and last names, your postal address and – if we have received the following additional details from you within the framework of our contractual relationship – your title or academic titles, the year of your birth and your professional, industry or business designation, in summary lists and to use these for our own advertising purposes, e.g. in order to send interesting offers and information on our products to you by post. You may at any time refuse to permit the storage and use of your data for these purposes by means of a notification to the contact address indicated below.

We also use and process address data in list form for third-party marketing purposes and we forward such data to third parties to that end. You have a right to receive information without charge regarding your stored data, and a right to have your data corrected, blocked or deleted. You may at any time, of course, refuse to permit the use, processing or forwarding of your data for advertising purposes by means of a notification to the contact indicated above.

COLLECTION AND USE OF DATA FOR CONTACT PURPOSES AND FOR CONTRACT IMPLEMENTATION PURPOSES

We collect personal data when you voluntarily provide it to us during the course of your order, when you make contact with us (e.g. by completing a contact form or sending an email to us) or when you open a client account. The precise data so collected is evident from the input form concerned.

We use the data communicated by you to implement our contract obligations and to process your requests. SSL technology is used to automatically encrypt all of your input data when you submit your order (e.g. address, items).

Once the contract has been fully implemented or when you close your client account, your data is excluded from further use and is deleted upon expiry of the mandatory storage periods defined in tax and commercial legislation, to the extent that you have not expressly consented to the further use of your data or that we have reserved the right to make use of your data beyond these periods, providing this is permitted by law and providing we have informed you of this in this Privacy Statement. Your client account may be closed at any time; this can be done either by notifying us via the contact option described above or by using the function provided for that purpose in your client account.

We pass your data on to the shipping company charged with delivering your order (where this is necessary for the delivery of ordered goods) for the purpose of implementing the contract. Depending on which payment method you opt for during the order process, we pass the payment data collected for this purpose to the financial institution charged with collecting payments and, if necessary, to payment service providers commissioned by us and/or to the selected payment service, in order for payments to be processed.

RETRIEVING, CORRECTING OR UPDATING YOUR DATA

You have a right to receive information without charge regarding data stored by us in respect of you, and a right to have your data corrected, blocked or deleted, if necessary. If you have any questions regarding the collection, processing or use of your personal data, the provision of information, correction, blocking or deletion of data, the revocation of previously granted consents or objection to a particular application of data, please use one of the contact options indicated above to get in touch directly.

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