Your credit card will be charged when your order is shipped.
You can pay conveniently for online purchases by credit card. We accept Mastercard and Visa for payment. You will need your credit card number, expiry date and the Verification Code on the back of the card. There are no additional fees.
Your data will be securely transmitted via SSL encryption. In the event of an unauthorised debit, you can easily revoke this online or by phone with your credit card company.
Please understand that we do not accept prepaid credit cards. When paying by credit card we will charge the purchase price when the goods are shipped. In case of a return we will credit the appropriate amount immediately to your credit card.
We despatch orders from our state of the art German warehouse. Here we will carefully pick, pack and check your order before posting it to the United Kingdom. We do not deliver to addresses outside of the United Kingdom. Please note that timescales for delivery will vary depending on the availability of the goods and your address. We aim to despatch all goods quickly (stock permitting). We will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order.
Normally you can expect to wait around 8 days for this international delivery. However occasionally our delivery to you might be delayed due to acts or events beyond our reasonable control (such as industrial action by third parties, civil commotions, storms, floods, earthquakes or other natural disasters or a failure of public or private telecommunication systems). We shall not be liable for any delay or failure to deliver goods that is caused by an act or event outside of our control.
The cost of delivery is a one-off £4.95 charge. This means that we will only charge you once, even if we need to dispatch multiple parcels to complete your order.
We can deliver to a different delivery address (within the United Kingdom) from your billing address at no extra charge. Please specify your required delivery address on your order form.
Delivery of an order shall be completed when we deliver the goods to the address you gave us in your order form and the goods will be your responsibility from that time. You own the goods once we have received payment in full.
If you do choose to cancel your order for late delivery, you can do so for just some of the goods or for all of them, unless splitting them up would significantly reduce their value. If some of the goods have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled goods and their delivery.
If you are not satisfied with an item you've ordered from us, you can return it to us anytime with proof of purchase. We will quickly send a replacement or will refund the purchase price in full.
If you don't like an item or if it does not fit, you can return it without giving any reasons. You should return the package along with the enclosed return form to us:
PETER HAHN Limited
You may cancel any contract for goods at any time and without giving any reason up to the expiry of 14 days from the day on which you or a third party nominated by you who is not the delivery carrier have/has taken possession of the goods (or in the case of a contract for multiple items which are delivered separately, possession of the last item), (the "Cancellation Period"). To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, a fax or an email) sent to the details in Section 2 "Information About Us and How to Contact Us". You can also submit the model cancellation form found on our website www.peterhahn.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. an email) without delay. It would be helpful to provide your order number to allow us to deal with your request quickly. To meet the cancellation deadline, it is sufficient for you to send your cancellation communication before the Cancellation Period has expired.
If you cancel a contract, we will reimburse to you all payments received from you, including delivery charges.
If the goods have not yet been delivered on the date on which we receive your request to cancel, your refund will be made within 14 days of the date on which we receive your request. If the goods have already been delivered we will refund you within 14 days of you returning the goods to us, or (if earlier) within 14 days after the day you provide evidence that you have returned the goods. We will make the refund using the same means of payment as you used for your order, unless you have agreed otherwise. You will not incur any fees as a result of the refund.