Delivery service

Delivery & costs

We despatch orders from our state of the art German warehouse. Here we will carefully pick, pack and check your order before posting it to the United Kingdom. We do not deliver to addresses outside of the United Kingdom. Please note that timescales for delivery will vary depending on the availability of the goods and your address. We aim to despatch all goods quickly (stock permitting). We will contact you with an estimated delivery date, which will be within 30 days after the day on which we accept your order.
Normally you can expect to wait around 8 days for this international delivery. However occasionally our delivery to you might be delayed due to acts or events beyond our reasonable control (such as industrial action by third parties, civil commotions, storms, floods, earthquakes or other natural disasters or a failure of public or private telecommunication systems). We shall not be liable for any delay or failure to deliver goods that is caused by an act or event outside of our control.

The cost of delivery is a one-off £4.95 charge. This means that we will only charge you once, even if we need to dispatch multiple parcels to complete your order.
We can deliver to a different delivery address (within the United Kingdom) from your billing address at no extra charge. Please specify your required delivery address on your order form.
Delivery of an order shall be completed when we deliver the goods to the address you gave us in your order form and the goods will be your responsibility from that time. You own the goods once we have received payment in full.

If you do choose to cancel your order for late delivery, you can do so for just some of the goods or for all of them, unless splitting them up would significantly reduce their value. If some of the goods have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled goods and their delivery.