General Trading Conditions
1. Delivery details
The precise delivery details of our products can be found on the relevant product page.
2. The contract
These are the Conditions on which we supply goods to you. Please ensure you read these Conditions carefully, and check that the details on your order are complete and accurate before submitting your order to us. When you submit an order to us by clicking on the button 'Complete Order' the items in your shopping cart will be ordered, this does not mean that we have accepted your order for the goods. Our acceptance of the order will take place when the buyer receives a confirmation of the order via an automated email which will tell you that we are able to provide you with the goods. At which point a contract will come into existence between you and us and these Conditions will become binding. Relevant United Kingdom law will apply to all orders placed, and the relevant courts of the United Kingdom will have exclusive jurisdiction in the case of a dispute.
3. Information About Us and How to Contact Us
We are a company registered in England and Wales. Our registered office is at Ground Floor, North Quay House, Sutton Harbour, Plymouth, Devon PL4 0RA. Our company registration number is O3341321. Our registered VAT number is GB896027295. If you have any questions or complaints please write to us at PETER HAHN Limited, Woodview Road, Paignton, Devon TQ4 7SR, or email us at email@example.com, or call us on 0800 054 2120.
4. Payment & Taxes
All prices are shown in pounds sterling (£) and include V.A.T. at the current rate. VAT will be changed should the government raise or lower the VAT rate. Prices are exclusive of delivery costs which are set out in Section 4 below. We accept payment by cheque, credit and debit card. We accept MasterCard, Visa, Visa Electron, Visa Delta, JCB and Switch.
5. Delivery Information & Delivery Cost
We despatch orders from our state of the art German warehouse. Here we will carefully pick, pack and check your order before posting it to the
United Kingdom. We do not deliver to addresses outside of the United Kingdom. Please note that timescales for delivery will vary depending on the
availability of the goods and your address. We aim to despatch all goods quickly (stock permitting). We will contact you with an estimated delivery
date, which will be within 30 days after the day on which we accept your order.
Normally you can expect to wait around 8 days for this international delivery. However occasionally our delivery to you might be delayed due to acts or events beyond our reasonable control (such as industrial action by third parties, civil commotions, storms, floods, earthquakes or other natural disasters or a failure of public or private telecommunication systems). We shall not be liable for any delay or failure to deliver goods that is caused by an act or event outside of our control.
The cost of delivery is a one-off £4.95 charge. This means that we will only charge you once, even if we need to dispatch multiple parcels to complete your order.
We can deliver to a different delivery address (within the United Kingdom) from your billing address at no extra charge. Please specify your required delivery address on your order form.
Delivery of an order shall be completed when we deliver the goods to the address you gave us in your order form and the goods will be your responsibility from that time. You own the goods once we have received payment in full.
If we miss the 30 days delivery deadline for any goods then you may cancel your order straightaway if any of the following apply:
(a) We have refused to deliver the goods;
(b) Delivery within the delivery deadline was essential (taking into account all relevant circumstances); or
(c) You told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straightaway, or do not have the right to do so under (a) to (c) above, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet this deadline. If you do choose to cancel your order for late delivery, you can do so for just some of the goods or for all of them, unless splitting them up would significantly reduce their value. If some of the goods have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled goods and their delivery.
You may cancel any contract for goods at any time and without giving any reason up to the expiry of 14 days from the day on which you or a third
party nominated by you who is not the delivery carrier have/has taken possession of the goods (or in the case of a contract for multiple items which
are delivered separately, possession of the last item), (the "Cancellation Period"). To exercise your right to cancel, you must inform us of your
decision to cancel this contract by a clear statement (e.g. a letter sent by post, a fax or an email) sent to the details in Section 2 "Information
About Us and How to Contact Us". You can also submit the model cancellation form found on our website www.peterhahn.co.uk. If you use this option,
we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. an email) without delay. It would be helpful
to provide your order number to allow us to deal with your request quickly. To meet the cancellation deadline, it is sufficient for you to send your
cancellation communication before the Cancellation Period has expired.
If you cancel a contract, we will reimburse to you all payments received from you, including delivery charges.
If the goods have not yet been delivered on the date on which we receive your request to cancel, your refund will be made within 14 days of the date on which we receive your request. If the goods have already been delivered we will refund you within 14 days of you returning the goods to us, or (if earlier) within 14 days after the day you provide evidence that you have returned the goods. We will make the refund using the same means of payment as you used for your order, unless you have agreed otherwise. You will not incur any fees as a result of the refund.
If you want to cancel the order, then please fill out this form and send it back.
To: PETER HAHN LIMITED · Woodview Road · Paignton · Devon TQ4 7SR
www.peterhahn.co.uk · firstname.lastname@example.org
I hereby revoke the order for my purchase of the following products:
Placed on / received on:
name / address of the consumer:
date / Signature of the consumer (written signature required on hard copy)
7. Returning Goods
If you have cancelled a contract for goods and the goods have been delivered, you shall send back the goods without undue delay and in any event not
later than 30 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods
before the period of 30 days has expired.
You will have to bear the direct cost of returning the goods. You may be liable for any loss of value of the goods if this loss in value is as a result of your handling of the goods beyond what is necessary for inspecting the nature, characteristics and functioning of the goods (e.g. handling beyond what might reasonably be allowed in a shop).
8. If the Goods are Faulty
As a consumer, you have legal rights in relation to goods that are faulty or not as described. We are under a legal duty to supply goods that are in conformity with the contract. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
9. Copyright and Trademark
The contents of these pages (including pictures, photographs, images, logos, written text and other materials) are the copyright trademark or registered trademark of PETER HAHN Ltd. All rights reserved.
10. How We May Use Your Personal Information
We are committed to safeguarding our customers’ privacy and we adhere to the strict rules of the Data Protection Act to ensure that any of the personal details that we hold are protected from unauthorised access. We will use the personal information you provide to use to provide the goods, process your payment for such goods, and inform you about similar products or that we provide, but you may stop receiving these at any time by contacting use. From time to time, we may make portions of our mailing list available to carefully selected companies whose products may be of interest to you. If you would prefer not to receive mailings from other companies, please contact our customer care service department (phone 08445571214).
11. Complaints procedure/dispute resolution
As of February 15, 2016, the EU Commission launched a platform to enable alternative dispute resolution. This gives consumers the opportunity to resolve disputes with online traders first, without the intervention of a judge. The dispute resolution platform can be found under the external link http://ec.europa.eu/consumers/odr/. Our email address is: email@example.com