FAQ

1. How long is your delivery time?

The current delivery times can always be seen in the online shop against each item or in the shopping bag.

2. Do you have an express delivery option?

We regret to say that we do not have an express delivery option.

3. How much is postage and packaging?

Post and packaging is £4.95, regardless of whether you receive your items all in one shipment or in partial shipments.

4. Can my order be sent to an address outside of the UK?

Here in the UK office, we can only send orders to UK addresses. If you would like to have an order sent overseas, please contact our German office at service@peterhahn.de

5. Do you offer free returns?

We do not offer free returns, we recommend that you return parcels to us via Royal Mail 2nd class post and retain the proof of postage. You do not need to pay for post office insurance.

6. What should I do if I want to return an item?

Please fill in the provided returns form, use the returns label attached to the invoice and take the parcel to your local post office. You are responsible for the cost of return postage.

7. How long does the return process take?

From the date that you return the parcel to us we aim to process your return within 14 days.

8. Who can I contact about a defective/incorrect item?

If you wish to exchange or return an incorrectly supplied or defective item, please contact our customer services deptartment. You can find all contact details here. contact

9. Can I amend or cancel my order?

Yes, you can change or cancel your order. Please contact us as soon as possible, preferably by phone, so we can process your request immediately. You can find all our contact details here. contact

10. How can I unsubscribe from the catalogue or the newsletter?

Each newsletter contains a link in the footer at the bottom with which you can unsubscribe. The footer of the online shop also has a link to unsubscribe to the newsletter. You can also send us your e-mail address stating you wish to unsubscribe via the contact form. If you do not wish to receive catalogues anymore, you can report this by phone or e-mail. You can find all contact details here. contact

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